Refund & cancellation policy

Cancelling an order

To cancel, email hello@facadesketch.in with your quotation reference (for example FS-48217). We confirm the cancellation and any refund within 2 working days.

How much we refund

• Before we start work: full refund of everything you paid.
• After we start, before the first 3D view or draft is sent: 50% of the advance is refunded.
• After the first 3D view or draft is sent: no refund of amounts already paid. You won't be asked to pay any remaining balance for work we haven't done.

The same rules apply to estimates, BOQ, bar bending schedules and 2D drawings: work counts as started once we begin working on your drawings, and as delivered once the first draft is sent.

If we can't deliver

If we can't complete the work described in your quotation — for example, because the drawings needed are not available and the scope can't be met — we refund in full for the parts not delivered.

Revisions are not refunds

Each package includes a set number of revision rounds to get the design right. Not liking a first draft is a reason for a revision rather than a refund. New designs or major plan changes beyond the agreed scope are quoted separately.

How refunds are paid

Approved refunds go back to the original payment method (card, UPI, net banking or wallet) within 5–7 working days. Your bank may take a few more days to show it.

See also our service terms and delivery policy.